This privacy policy governs the manner in which Wild Harbour collects, uses, maintains and discloses information collected from users of wildharbour.co.uk 

Last updated: 14th December 2021.

The new General Data Protection Regulation (GDPR) comes into effect on Friday 25th May 2018. This regulation has been created to provide you with full transparency over the ways in which your data is used. In line with this change, we have updated our Privacy Policy so you know exactly how we collect, use and protect your data.

Wild Harbour is committed to keeping your information safe and we assure you that we have taken the necessary steps to ensure this.

Your privacy matters

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase products from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Our website automatically collects the minimum amount of information about visitors each time they visit our site. This information is used to help us understand how our website is used and to ensure our website is always working to meet our customers’ needs.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@wildharbour.co.uk

WordPress

Our website is hosted on WordPress Inc. They provide us with the platform that allows us to display our products and services to you. Your data is stored through WordPress data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.

Payment:

We do not ask for payment through our website.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Additionally, the personal data we collect will be used for the following purposes:

Cookies

A ‘cookie’ is a data text file that is placed in your browser and allows Wild Harbour to recognise you each time you visit this website. Cookies themselves do not contain any personal information, and Wild Harbour does not use cookies with the aim to collect personal information.

In addition, any other internet sites or services that may be accessible through Wild Harbour have separate data and privacy practices, and therefore we disclaim any responsibility or liability for their policies or actions. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on our website and other sites may be impaired.

How we use cookies

We use cookies on our website in two ways: to continuously improve our website and to effectively enhance your experience. We record the minimal amount of personal information when visiting the site, using the below third-party services.

Google Analytics

Used to help us understand how visitors use our main website and trade site, we collect information to create these cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us continually improve the website and your overall experience.

For more information regarding Google Analytics please visit: http://www.google.com/analytics/learn/privacy.html

AdWords

We use Google Adwords to remarket our services to users based on their actions on our website, enabling us to enhance the end-to-end experience.

For more information regarding Google Adwords please visit: https://www.google.com/policies/technologies/ads/

Facebook Pixel

Used to record information about the visitor’s session on our website, we use a Facebook Pixel to understand individual visitor behaviour so that we can effectively remarket our services to them on the social media platform itself.

For more information regarding the Facebook Pixel please visit: https://www.facebook.com/ads/website_custom_audiences/

Email Marketing

When you sign up to our mailing list, we use this information to send you regular information, new product launches and promotions via email. We may tailor our email communications according to which emails you open and which links you click to ensure a positive experience on our site. We store this information securely on Mailchimp and never release any information externally.

For more information regarding Mailchimp please visit: https://mailchimp.com/legal/privacy/

FURTHER INFORMATION

Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically and only for the purposes identified. We will never share your information with any other businesses.

External sites

Wild Harbour is not responsible for the content of external internet sites. You are advised to read the privacy policy of any external sites before disclosing personal information. No endorsement of the content of those sites is to be implied.

Questions or concerns

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at info@wildharbour.co.uk